Salesforce Practice Lead at Groviya Information Technologies
Ravi leads the Salesforce practice at Groviya and has spent more than a decade taking CRM programmes from discovery through to adoption. He works mostly with teams replacing spreadsheets or an ageing CRM with a Salesforce org they can actually maintain and he writes about what separates an implementation that sticks from one that quietly stalls.
Agentforce lets Salesforce customers deploy AI agents that answer, decide and act inside their CRM. Here is how it works, what it costs and how to launch your first...
Salesforce implementation quotes can differ by a factor of five for what sounds like the same project. This breakdown shows where the money goes and how to budget re...
Salesforce rarely fails because of the software. Projects fail on scope, data, adoption and governance. Here is how to spot the warning signs early and turn a strugg...
Health Cloud can connect patient access, care coordination and engagement without replacing your EHR. This guide covers the features, compliance, integration and a r...
A Salesforce implementation does not create growth by itself. Growth comes from the specific things that change once the platform is adopted. Here is what those chan...
Most Salesforce consultant selection advice tells you to check certifications. That is the easy part. The harder part is telling a good partner from a plausible one...